Support
1. What is 5150's Warranty Policy?
5150 warrants its products to be free of manufacturing defects for one year from the date of purchase as validated by a copy of your original sales receipt. Make sure to retain your sales receipt, as your proof of purchase.To read the full warranty policy, “(click here)”.
If you have a user serviceable product under warranty and you would like to get a replacement part**, please see your dealer.
What is Covered
- Structural cracks on the top sheet, base, core, edge, sidewall due to a manufacturing defect.
- Delaminating of top sheet, base, sidewall, edge, tip and tail protectors due to a manufacturing defect.
- Stripped, spinning or misaligned inserts. (Note: Inserts that are stripped due to improper mounting are not repairable, and are not considered a material flaw.)
- Stitching, zippers, & Velcro tabs that are not a result of normal wear and tear.
- Delaminating of boot sole due to a manufacturing defect.
What is Not Covered
- Any problem resulting from impact, misuse, abuse, or neglect. This includes but is not limited to rail and rock damage, cracked steel edges, etc.
- Cosmetic issues including top sheet dents or chips, sun-faded graphics, and edge oxidation or rust.
- Board damage resulting from improper mounting of bindings, including the use of incorrect mounting hardware, the mounting of non-5150 bindings or base dimples in the binding insert area as a result of improper mounting.
- Damage caused by any modifications made outside of the 5150 facility.
- Boot damage from resting board steel edge on boot.
- Normal wear and tear, i.e., boot laces.
What to Do if You Have a Warranty Issue
- Return the product to the authorized 5150 dealer where the product was originally purchased if possible.
- Bring a copy of your original Sales Receipt(REQUIRED!).
- Your Dealer will contact 5150 for a return authorization. It is the responsibility of the dealer to take care of this for you. Customer direct returns are not possible.
- Consumer is responsible for return shipping to 5150.
- 5150 will pay return shipping to customer.
- This information applies to the United States only. For international concerns please choose your country from the dropdown below and we'll pull up a form where you can send an email from.
** Please note that some colors are only available in very limited supplies and often sell out quickly. In the event we do not have an exact replacement part, we will send a functional replacement in any available color.
2. How do I get stickers and/or posters sent to me?
If you'd like us to send you a handful of 5150 stickers, please send a separate self-addressed, stamped (postage paid) envelope inside the envelope you're mailing us. You want the bigger stickers? Send a bigger self-addressed, postage paid envelope inside the one you mail us. You want posters? We'll have to fold them, but again, send a self-addressed, postage paid envelope that's at least 10X12, if not 11X13, inside the envelope you're mailing us, and we'll send them your way!
Send to: 5150 Sticker Request 4201 6th Ave. S Seattle, WA 98108.
3. Can I order 5150 product via the website or through the catalog?
Due to our current distribution philosophy, we do not sell product either through the 5150 catalog or the 5150 website. Snowboarding is a technical and service intensive sport, which 5150 could not support entirely on its own without the specialty snowboard shops of the world. So for now, we choose to only sell product through 5150 Authorized Dealers.
However, an approved group of 5150 Authorized Internet Dealers is available. First, you may locate your nearest physical 5150 Dealer whether in the U.S., Canada or beyond by using the Dealer Locator.
4. Can I mount 5150 bindings on a 3-hole pattern board?
5. How can I submit artwork for board graphics?
Please submit your jpg (72dpi and no larger than 1200 x 1200 pixels) or URL to info_liquid5150@k2sports.com. If you would like to send by mail, only send things you DO NOT want back and please DO NOT send portfolios.
5150 Snowboarding
Attn: Mark McGuane
4201 6th Ave S
Seattle, WA 98108
6. Will my new board be ready to ride, or will I need to wax it first?
7. How do I find a 5150 Dealer close to me?
8. Where can I find a specific item to buy?
You may visit your nearest 5150 Authorized Dealer to find out if it is possible to place a special order.
PLEASE NOTE: Calling 5150 Customer Service to search where the item you want is still in stock is not currently possible with our system.
If it is an older item that you are looking to purchase, you'll have to search for it online (at e-Bay™* for example). 5150 does not keep stock on old inventory.
*Items purchased on eBay may not have a manufacturers warranty. The full maufacturers warranty only applies to items purchased from an authorized 5150 dealer. Most sellers on auction sites such as, but not limited to eBay™ are generally third parties and NOT authorized dealers... buyer beware!
9. How do I get a 5150 catalog?
10. What board and size are right for me?
There are a number of factors which come into play when choosing a snowboard. Skill level, where you ride, what kind of riding you do, height, weight and even shoe size can all play a role. Your local dealer can help you choose a board that is right for you.
11. Where can I find out about employment opportunities at 5150?
Thanks for your interest in 5150 Snowboards as a potential employer, but chances are we are not hiring at this time. We are a small group of people here at 5150, which means available positions are few and far between. If something does come up, the position will most likely be posted on the 5150 the web site so keep checking back. You may also check the job listings posted on our parent company's site: www.k2sports.com. We wish you the best of luck in the pursuit of a career that reflects your personal interests and encourage you not to give up.
12. Where can I find a financial report for 5150?
13. Can I get sponsored?
14. How do I contact 5150 Snowboards?
For questions regarding warranty, please read our Warranty Policy and/or visit a) the dealer where you made your 5150 purchase, or b) the nearest 5150 Authorized Dealer. If you need to contact 5150 for any other reason, please use the appropriate provided link.
If outside of the United States, contact your country subsidiary via the "country/continent" selector for your region.
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